Refunds

Openhand never receives CAD or USDC from Buy USDC or cash out. Those checkouts are Transak's — Transak is the merchant of record. We cannot refund a payment we did not take.

CAD / Interac / card (Transak)

Cancelled orders, failed payments, missing USDC, and chargebacks are processed by Transak under Transak's terms. When Transak can refund Official Currency, they send it back to the payment account you paid from — not to Openhand. Open Transak support with your order email or order ID. Confirm any refund wallet address with them — not with Openhand. Once Transak has paid CAD out on a cash-out, they say that fiat cannot be reversed.

On-chain deposits and swaps

Transactions you sign to Aave, Yearn, Lido, LI.FI, or another protocol are on a public blockchain. Openhand cannot reverse them. If you sent the wrong amount or used the wrong network, we have no pool to pull funds back from.

Fees

Transak checkout fees are Transak's. Network gas is paid by your wallet to the chain. Openhand does not skim a deposit or withdraw fee inside a protocol call.